AFTER-SALES SERVICE
Need assistance or fast support?
Our after-sales service gives you the benefit of personalised support!
After-sales service that matches
REPAIR
Visuals excels in repair expertise, offering cutting-edge services to restore your equipment to full functionality.
With recognised expertise and meticulous attention to detail, we ensure reliable and fast solutions to meet your needs. Trust our qualified team for a repair service that meets your expectations.
MAINTENANCE
Visuals is committed to maintaining your equipment in perfect condition through our professional maintenance and cleaning service.
We offer customised solutions to preserve the performance and durability of your devices. Trust our expertise to ensure regular and meticulous maintenance, thus guaranteeing optimal image quality and increased longevity of your equipment.
Is your equipment experiencing problems? Please follow the procedure indicated below:
Fill in the quote request form in its entirety. Add photos and describe in detail the malfunctions and the circumstances of the breakdown.
Receive a quote as soon as possible
While your equipment is out of action, benefit from advantageous offers in our rental service, to stay operational and focused on your projects.
Once repairs and maintenance have been carried out, Visuals contacts you directly to return your equipment as quickly as possible.
If you accept our quote, we will carry out the repair and inform you when your device is ready. You can then collect it from the shop or receive it by delivery.
If the quote is refused, quote fees will be charged or even more in the event of a factory return abroad. These fees cover handling and diagnosis.
After-sales Service FAQ
Yes, we offer a rental service that can provide you with an equivalent device.
- If the product was not purchased from Visuals, you can, as far as possible, access our rental service.
- If the product was purchased from us and is out of warranty, you benefit from a 50% reduction on a rental (subject to availability).
- If the product was purchased from us and is under warranty, the rental is free (subject to availability).
The duration depends on the workload and the availability of parts.
No, we only repair products that we distribute, and this also depends on the availability of spare parts.
No, no repair will be carried out without your prior written consent on the quote.
For any questions or additional information, contact us at [email protected] or on 022 561 07 07.